| Frequently Asked Questions |
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COOKIES: I get a message from PayPal when I try to pay, saying something about cookies. What's that all about?
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Cookies are simply bits of information - small text files (usually less than 1K in size) that your browser picks up at many websites while navigating the World Wide Web and stores on your hard drive. They are not programs or applets that can run on your computer.
A cookie often functions as a small, digital ID badge. With them, websites can 'remember' who you are and what your preferences are. Without such a record, a website must treat you like a brand new visitor every time you visit the site.
Your web browser must be configured to accept 'cookies' to access most secure web sites, including PayPal.
Below are instructions on how to enable cookies for various browsers:
Date and Time
If the date and time on your computer are incorrect, it may cause an error when trying to log into secure sites. To ensure that your computer's date and time are correct please complete these steps:
Click 'Start' and point to 'Settings'. (On a Macintosh, you will need to click on the apple in the upper left-hand corner.)
Click 'Control Panel', and then double-click 'Date/Time'
Adjust the date and time and click 'OK'
Cookies
Your web browser must also be configured to accept 'cookies' to access most secure web sites, including PayPal. Below are instructions on how to enable cookies for various browsers. If your browser is not listed below, we recommend consulting the Help section of your browser.
For Internet Explorer browser version 5.5 and earlier:
From the Tools menu, click 'Internet Options'
Select the 'Security' tab and click the 'Custom Level' button
There will be a section labeled 'Cookies'
Please make sure that both types are enabled, and click 'OK'
For Internet Explorer browser version 6.0:
From the Tools menu, click 'Internet Options'
Click 'Privacy'
Make sure that the slider is set for Medium or just below
Click 'Edit' located near the bottom of the window
On the line provided type www.paypal.com and click 'Allow'
Click 'OK' to close the 'Internet Options' window
If your Internet Explorer browser is version 6.0 with Windows XP Service Pack 2:
To determine if Windows XP Service Pack 2 has been installed:
Open your Internet Explorer browser and select 'Help' from the toolbar
Select 'About Internet Explorer'
On the About Internet Explorer window, you will be given a version number, a cipher strength (encryption rate), product ID, and update version
If the update version is 'SP2' that means that Service Pack 2 has been installed
To enable cookies for WIN XP SP2:
Open your Internet Explorer browser
Click 'Tools' located at the top of the browser and select 'Internet Options'
Click the 'Privacy' tab at the top
Click the 'Advanced' button
Check the box next to 'Override automatic cookie handling'
Ensure that both First-party Cookies and Third-party Cookies are set to Accept
Check the box next to 'Always allow session cookies' and click the 'OK' button
You can also grant PayPal to always set the proper cookie by clicking on the 'Sites' button
Then type 'www.paypal.com' into the field below 'Address of Web site:' and click the 'Allow' button
To accept cookies using Netscape in Windows:
Click 'Edit' from the top bar
Select 'Preferences'
Select 'Advanced'
Under the Cookies heading, select either 'Accept (Enable) all cookies' or 'Accept (Enable) cookies for the originating website' radio button
Click 'OK'
Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages
To accept cookies using Netscape 7.0 in Windows:
Click 'Edit' from the top bar.
Select 'Preferences'.
Select 'Privacy and Security'.
Under Cookies, select 'Enable all cookies' or 'Enable cookies based on privacy settings'.
Click 'OK'.
Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.
Shutdown all browser windows and open a new one.
To accept cookies using Netscape on a Macintosh:
Click 'Edit' from the top bar
Select 'Preferences'
Select 'Advanced'
Under the Cookies heading, select either 'Accept (Enable) all cookies' or 'Accept (Enable) cookies for the originating website' radio button
Click 'OK'
Go back to the Web and click 'Reload' . You should receive the most recent versions of our web pages
To accept cookies using Mozilla:
At the top of Mozilla click 'Edit'
In the drop down menu click 'Preferences'
In the Category 'tree' on the left click the 'plus' sign next to 'Privacy and Security'
Under 'Privacy and Security click on 'Popup Windows'
If the box on the right for Popup Windows that states: 'Block unrequested popup windows' is checked:
You will need to click the button for 'Allowed Sites'
In the window that says: 'Allow popups from the following web sites', add 'https://*.paypal.com'
Once you see https://*.paypal.com added to the 'Site' window, Click 'OK'
If the box is un-checked, continue with #7
On the left side Category 'tree' Under 'Privacy and Security' click 'Cookies'
On the right side window in Cookies, click the 'radio' button next to 'Enable all cookies'
Click 'OK'
Shutdown all browser windows and open a new one
Go to https://www.paypal.com/ and log into your account |
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